f099 Privacy Policy

f099 collects various types of personal information in order to provide its services. Information may be collected under the following categories:

1.1 Registration and Identity Information

When creating an account, your full name, date of birth, national identity card or passport number, email address, and mobile number are collected. This information is essential for age verification, as f099 provides services only to those aged 21 and above.

1.2 Financial Transaction Information

During deposits and withdrawals, your bKash, Nagad, Rocket, or Upay number and bank account details (where applicable) are collected. Transaction history, amounts, and dates are also recorded.

1.3 Technical Information

Your device's IP address, browser type and version, operating system, referring URL, session duration, and page visit data are logged automatically. This information is used to ensure site security and improve service quality.

1.4 Gaming Activity Information

Your gaming history, bet details, win/loss records, bonus usage, and account activity are monitored. This information is used to ensure responsible gaming.

1.5 Communication Information

Information and messages sent when contacting our support team via live chat, email, or any other channel are stored.

f099 uses the collected information for the following purposes:

• Managing your account and completing identity verification
• Processing deposits and withdrawals smoothly
• Continuously improving the quality of gaming services
• Preventing fraud, money laundering, and illegal activity
• Enforcing and monitoring responsible gaming policies
• Complying with applicable laws and regulations
• Providing bonuses, promotions, and VIP benefits
• Identifying and resolving technical issues
• Sending relevant offers and information subject to your consent
• Providing customer service and support

f099 uses industry-standard security measures to protect your privacy. Our main data protection methods are as follows:

3.1 Encryption Technology

All data transfers are secured through SSL (Secure Socket Layer) encryption. Every communication between your browser and our servers takes place over an encrypted channel, preventing third-party access.

3.2 Server Security

Our servers are protected by state-of-the-art firewalls and intrusion detection systems. System vulnerabilities are addressed through regular security audits and patch updates.

3.3 Access Control

Access to your information is restricted to authorized personnel only. Each staff member is required to sign a strict confidentiality agreement, and their activities are closely monitored.

3.4 Payment Security

Financial transactions via bKash, Nagad, Rocket, and Upay are completed on the respective provider's own secure platform. f099 never stores your mobile banking PIN or password.

f099 may share information with certain third parties in limited circumstances. Data sharing may occur in the following cases:

4.1 Payment Processors

Necessary transaction information is shared with payment gateway providers to complete deposit and withdrawal processing. These organizations follow strict data protection standards.

4.2 Service Providers

Limited and necessary information may be shared with trusted technology partners engaged in maintaining our technical infrastructure and improving services. In such cases, they are required to comply with f099's privacy policy.

4.3 Legal Obligations

Information may be provided to authorities when required by a court order, a lawful request from an investigating agency, or applicable law. In such cases, f099 will not provide any information beyond what is legally required.

4.4 Business Restructuring

In the event of a company merger, acquisition, or restructuring, user information may be transferred to the relevant new entity. However, you will be properly notified before any such change takes place.

The f099 website uses cookies and similar technologies. These technologies help improve your browsing experience and ensure the functionality of the site.

5.1 Essential Cookies

These cookies are essential for the basic operation of the website. They are used to maintain your login session, perform security verification, and save language preferences. Disabling these cookies will prevent the site's services from working properly.

5.2 Functionality Cookies

These cookies are used to remember your preferences, gaming settings, and personalized experience. They save you the trouble of changing settings every time you visit.

5.3 Analytics Cookies

Analytics cookies are used to collect information about site traffic, user behavior, and popular pages. This information is collected in fully anonymous form and is used solely for service improvement.

You can control or disable cookies by changing your browser settings. Keep in mind, however, that disabling certain cookies may limit some features of the site.

f099 retains your information only for as long as necessary. The data retention period depends on the following factors:

• All relevant information is retained for as long as your account remains active
• After account closure, financial transaction records are retained for a specified period in accordance with applicable law
• Information related to fraud investigations may be retained until the case is resolved
• Technical logs are generally kept for a limited period
• Information required to fulfill legal obligations is retained for the specified period

Once the need for retention has ended, your information will be securely deleted or anonymized.

As a user of the f099 platform, you have the following rights regarding your personal information:

7.1 Right to Access Information

You can find out at any time what type of information f099 holds about you. To make this request, contact our support team.

7.2 Right to Correct Information

If there are any errors or incompleteness in your stored information, you can request a correction. Corrections will be made promptly after identity verification.

7.3 Right to Opt Out of Marketing Communications

If you no longer wish to receive promotional emails or messages, you can unsubscribe at any time or let our support team know.

7.4 Right to Close Your Account

You may close your f099 account at any time. Upon receiving a closure request, the process of deleting your information will begin, subject to applicable legal obligations.

f099 strictly prohibits the registration and use of the platform by minors (those under 21 years of age). We take the following steps:

• Age verification is mandatory at the time of registration
• Additional document verification is carried out for suspicious accounts
• If an account holder is found to be a minor, the account is immediately suspended
• Information belonging to minors is never collected or stored under any circumstances

If you believe a minor is using our platform, please notify our support team immediately.

f099 may update this privacy policy from time to time. If significant changes are made to the policy, we will inform you in the following ways:

• A notice will be displayed on the website
• A summary of the changes will be sent to your registered email
• The "Last Updated" date at the top of this page will be changed

If you continue to use the service after changes have been made, you are considered to have accepted the updated policy. If you do not agree to the revised policy, you may close your account.

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our privacy team will process your request as quickly as possible.