What should I do if a family member is struggling with a gaming problem?

If you feel a family member is struggling with a gaming problem, speak with them directly and offer support. Email f099 at support@f099.cam to explain the situation. Our support team will help you take the right steps. If needed, seek help from a mental health counsellor.

🛡️ Safe Gaming Policy

f099 Responsible Gaming

f099 believes entertainment should always be safe and controlled. Our responsible gaming policy keeps you protected — from deposit limits to self-exclusion, we are with you at every step.

Responsible Gaming

Responsible gaming means enjoying gaming while keeping full control over your time, money and emotions. At f099 we believe online gaming is a form of entertainment — it should never be a source of income or a way to escape stress.

Millions of people in Bangladesh enjoy entertainment such as cricket betting, slots or fishing games every day. But this entertainment becomes a problem when it starts to affect other areas of life. f099's responsible gaming policy alerts you before that moment arrives and provides the necessary protection.

Important: f099 is for persons aged 21 and above only. Minors are strictly prohibited from creating an account or playing any games.

Our Protection Tools

f099 provides a number of effective tools to keep your gaming experience safe and controlled. Using them is completely free.

Deposit Limit

You can set a maximum daily, weekly or monthly deposit amount. Once a limit is set it takes effect immediately. Lowering a limit works right away, but a request to raise a limit takes effect after 48 hours.

Time Limit

Set a time limit for how long you play each day. When the set time is up, the system will automatically alert you and, if needed, end the session.

Time-Out (Break)

Take a break from gaming for anywhere from 1 day to 6 weeks. During a time-out you will not be able to log in to your account or play any games. You can activate this break at any time from Account Settings.

Self-Exclusion

If you feel gaming has become harmful for you, choose self-exclusion. You can exclude yourself from the platform for 6 months or permanently. Once it takes effect, the account cannot be reopened.

Gaming History Review

View your complete gaming and financial transaction history at any time. Regularly reviewing how much time and money has been spent is the first step in responsible gaming.

24/7 Support

Contact our live chat support in Bengali at any time of day. Our team is always ready to assist with any questions or help related to responsible gaming.

Signs of Problematic Gaming

If you notice any of the following signs in yourself or someone close to you, it is important to seek help:

Repeatedly playing to chase losses
Feeling unable to stop gaming
Hiding gaming from family or friends
Taking on debt or borrowing money to fund gaming
Feeling restless or irritable when not gaming
Neglecting work, studies or relationships
Playing to escape stress or anxiety
Spending beyond your set budget

Healthy Gaming Habits

Follow these guidelines for responsible gaming:

Set a fixed budget before you play and do not go beyond it.
Treat gaming as entertainment, not a source of income.
Do not play when drinking or when emotionally unsettled.
Take regular breaks and spend time with your family.
Do not place more bets to try to win back money you have lost.
If you feel there is a problem, contact support straight away.
Use deposit limits and time limits regularly.

21+ Age Verification Policy

The minimum age to open an account and play at f099 is 21. This policy is strictly followed to protect minors. Age verification is mandatory at registration and before the first withdrawal.

Strict Prohibition for Minors

If we find that a minor is using the platform, that account will be closed immediately and all transactions will be cancelled. If minors are present in your home, lock your device with a password.

Our request to parents and family members — if you suspect someone in your family who is under 21 is using this platform, contact [email protected] immediately. We will take prompt action.

How to Self-Exclude

If you feel you need a break from gaming, follow these simple steps.

Log in to your account

Open the "Responsible Gaming" section

Select the "Responsible Gaming" option from the settings menu.

Select the self-exclusion option

Choose how long you want to take a break — 6 months, 1 year, or permanently.

Confirm

As soon as you confirm your decision, your account will be deactivated.

Notify support

If you let us know via live chat or at [email protected], our team will provide additional assistance.

Where to Find Help

Do not face a gaming problem alone — seek help. Beyond f099's support team, if you or someone you know is struggling, you should consult a mental health counsellor.

f099 Live Chat

Speak directly in Bengali 24/7. Our trained support team is ready to help you with anything related to responsible gaming.

Email Support

Email us at [email protected]. Get direct assistance with deposit limits, self-exclusion or any gaming concern.

Mental Health Counselling

If gaming is affecting your mental health, seek advice from the mental health department of any government hospital in Bangladesh.

Remember: Seeking help is a sign of courage. Recovery from a gaming problem is entirely possible. f099 will always be here for you.

Responsible Gaming FAQ

Answers to common questions about responsible gaming

Log in to your account and go to the "Responsible Gaming" section under "Account Settings". There you will find options to set daily, weekly or monthly deposit limits. Lowering a limit takes effect immediately. A request to raise a limit will take effect after 48 hours — this waiting period is intentional so that you can reconsider the decision.

You can choose the duration of your self-exclusion yourself. Options range from 6 months to 1 year or permanently closing your account. Your account cannot be reactivated before the period ends. With permanent self-exclusion, the account can never be reopened.

A time-out is a temporary break — from 1 day up to 6 weeks. Once the period ends, your account is reactivated automatically. Self-exclusion is longer-term and more serious — from 6 months up to permanent. Self-exclusion is more suitable for those who feel gaming is having a negative impact on their life.

If you feel a family member is struggling with a gaming problem, speak with them directly and offer support. Email f099 at [email protected] to explain the situation. Our support team will help you take the right steps. If needed, seek help from a mental health counsellor.

At f099 the minimum deposit is ৳100 (for each method) and the minimum withdrawal is ৳1,000. Keep these figures in mind when setting deposit limits so that you can stay within your chosen budget.

Ask yourself a few questions: Am I playing within my budget? Can I stop playing whenever I want? Is my gaming not affecting my family or work? If the answer to all three is yes, you are playing responsibly. If any answer is no, contact support or use the gaming tools available.

Stay safe, enjoy

Play responsibly and enjoy the wide world of gaming at f099. Whether it is cricket betting, slots or casino games — we ensure your safety across everything.

Browse Slots Cricket Betting f099 Casino Read FAQ